Best1Hosting User's Frequently-Asked Questions

For more information contact us at best1hosting@best1hosting.com

Revised: Monday 03 June 2002

Table of Contents

1. General Questions
2. Mail
3. Domain Name
4. FTP
5. Troubleshooting

1. General Questions

1.1. NO. Anyone found running adult material on their site will be shut down without refund.



1.2. What do I need to use web hosting services?
Web browser and Internet connection is all that is needed.


1.3. How do I change my billing information?
Go to Billing->Billing Info menu, and click the Change Billing Info button.


1.4. How do I change my contact information?
Go to Acct. Preferences->Contact Info and edit your contact information.


1.5. Do you offer tech assistance by telephone?
We find that email is far more efficient; Our email tech assistance will generally always get back to your within 6-12 hours maximum, more often within 2 hours or less. Email to Best1hosting@Best1hosting.com if you really MUST talk to someone live you can reach us at 610-837-2955


1.6. Can I accept credit card on my site? Will it be secure?
Yes, H-Sphere supports secure transaction protocol, such as SSL.


1.7. What is SSL?
The SSL security protocol provides data encryption, server authentication, message integrity, and optional client authentication for a TCP/IP connection. Because SSL is built into all major browsers and web servers, simply installing a digital certificate turns on their SSL capabilities.


1.8. I lost my password, what should I do?
Go to the control panel site. Click on the link "forgot your password", it is usually located bellow the login box, and follow the instructions.


1.9. What happens if I excess my data transfer limit?
Any data transfer in excess of plan threshold will be charged at the end of the billing period.


1.10. Can I purchase additional disk space?
Additional disk space can be purchased By sending an email to us at best1hosting@best1hosting.com and requesting it. If you are billed directly by the control panel you can add more disk space directly from the control panel.


1.11. What happens if I purchase additional products in the middle of the month?
Any additional resource purchases will be pro-rated accordingly. The charge will be calculated based on the date when the resource was purchase to the end of the billing cycle.


2. Mail

2.1. How do I set up an e-mail account to forward to another account?
E-mail forwarding allows you to automatically forward e-mails that come to a particular e-mail address at yourdomain.com to any other address on Internet. Please see User's E-Mail Guide for more information


2.2. I have difficulties in retrieving mail using Netscape. I can't log into my mail account because the account user name now takes the form of the full e-mail address.
Write mail server login name in the Netscape preferences with the % character instead of the @ sign, e.g. login: username%domain.com


2.3. How do I pop in to pick up my virtual domain email?
Virtual domain users need to use the following format for thier user name when popping in:
	user%virtual_domain_name
Eudora might require the following syntax:
	user%virtual_domain_name@pophost
Microsoft clients may take the following syntax:
	user@virtual_domain
If you don't include the %virtual_domain_name, vpopmail will assume it is either a /etc/passwd user or a vpop user in ~vpopmail/users or configured with "default domain".


2.4. I can't send mail with Outlook Express. I get a rcpthosts error.
See the email client setup docs at Email setup.


2.5. How do I get FormMail working?
A new formmail script can be installed directly from your control panel by clicking on the formmail icon. The path to the new formmail will be /cgi-bin/formmail/formmail.cgi
More info on the use of formmail can be found :by Clicking Here.


3. Domain Name

3.1. What is a domain name?
Domain names are the familiar, easy to remember names for computers on the Internet (such as internic.net). They correspond to a series of numbers (called Internet Protocol numbers) that serve as routing addresses on the Internet. Domain names are used generally as a convenient way of locating information and reaching others on the Internet.


3.2. What does "register a domain name" mean?
The Internet domain name system (DNS) consists of a directory, organized hierarchically, of all the domain names and their corresponding computers registered to particular companies and persons using the Internet. When you register a domain name, it will be associated with the computer on the Internet you designate during the period the registration is in effect.


3.3. How can I get a domain name in .com, .net or .org?
It's very easy - you just apply for one. If you want the 'com', 'org', 'biz', 'us' or 'net' extension, go to Domain name check and check the whois to make sure the name you want is available then go to: Best1hosting Secure Domain name registration form. We charge 30.00 for a 2 year domain name registration and it will go live within 24 hours of registering the name and setting up your Hosting contract. Pay on line by check or CC.


3.4. How do I set up email accounts with my domain?
Two are automatically set up when the domain is set up - webmaster@yourdomain.com and postmaster@yourdomain.com However, you are entitled to additional POP3 email boxes free of charge. Just click on email from your control panel and then click add new resource and mailbox for each new POP3 Email box you want. .


3.5. Will my name and contact information be publicly available?
Yes. Information about who is responsible for domain names is publicly available to allow rapid resolution of technical problems and to permit enforcement of consumer protection, trademark, and other laws. The registrar will make this information available to the public on a "Whois" site.


3.6. How long does a domain name registration last? Can it be renewed?
H-Sphere provides you with the ability to register and renew the domain registrations in one-year increments, with a total registration period limit of ten years.


3.7. How much does a domain name registration name cost?
$30.00 US for a 2 year name registration and 15.00 per 1 year.


3.8. How long does it take to register or transfer a domain name?
It will take you just a few minutes to register a domain, but it might not be available on the Internet for up to 48 hours. This is due to the fact that Internet DNS databases are updated only once a day, causing the delay.


3.9. Someone else has registered my company's name as a .com domain name. What is the process for resolving my complaint?
All ICANN-accredited registrars follow a uniform dispute resolution policy. Under that policy, disputes over entitlement to a domain-name registration are ordinarily resolved by court litigation between the parties claiming rights to the registration. Once the court rules who is entitled to the registration, the registrar will implement that ruling. In disputes arising from registrations allegedly made abusively (such as "cybersquatting" and cyberpiracy"), the uniform policy provides an expedited administrative procedure to allow the dispute to be resolved without the cost and delays often encountered in court litigation. In these cases, you can invoke the administrative procedure by filing a complaint with one of the dispute-resolution service providers listed at http://www.icann.org/udrp/approved-providers.htm. For more details on the uniform dispute resolution policy, see http://www.icann.org/udrp/udrp.htm.


3.10. What are the rules for registration of .net and .org names?
They are the same as for .com. Traditionally, however, names in .net have been used by organizations involved in Internet infrastructure activities and .org is frequently used by not-for-profit organizations.


3.11. Are .com, .net, and .org domain names available for registration on a global basis?
Yes. The .com, .net, and .org domains are available for registration by Internet users across the globe. ICANN-accredited domain name registrars are also located in various countries around the world. To view the InterNIC list of domain name registrars by country, click here.


3.12. I've seen domain names ending with two-letter combinations, like .uk. What are the rules for registering in these domains?
Two letter domains, such as .uk, .de and .jp (for example), are called country code top level domains (ccTLDs) and correspond to a country, territory, or other geographic location. The rules and policies for registering domain names in the ccTLDs vary significantly and some are reserved for use by citizens of the corresponding country. You should check with the registrar offering ccTLD registration services regarding the specific terms and conditions for registration. H-Sphere supports hosting of such domains.


3.13. What is a stopgap domain?
A stopgap domain alows to create hosting if you don`t have any domain name. If you register with a stopgap domain, you will get a domain name like "loginname.u1.your-base-domain". You can create your own web-site and access it with either the IP (if the IP is dedicated) or the above domain name. This kind of domain doesn`t have any registration records in the DNS.


4. FTP

4.1. Do you allow anonymous FTP?
No Anonymous FTP is to great a security risk.


4.2. How come my virtual FTP users can browse my root directory?
Your virtual FTP users can have access to more than one virtual FTP directory, so you need to allow them to enter the root dir. You can use FTP subaccounts to restrict their access to only one directory.


5. Troubleshooting

5.1. When I'm trying to connect to my account using FTP, the system doesn't respond for some time and then logs out with an error.
Use FTP active mode (disable passive). It is in your computer's FTP configuration.


5.2. My webalizer doesn't work. What's the problem?
One possible reason can be that you are approaching your disk quota. Webalizer needs at least 2 MB unused disk space to function properly.


5.3. I get "Failed to add new resource over the hard credit" message when I'm trying to create a new resource.
This means you have reached your Credit Limit. For example, you've used all your money on your balance if you pay by check, or your credit card expired/was broken and failed to be charged. In this case you'll still be able to run your hosting account (with recurrent and extra usage payment accrued), but you won't be able to create any new resource (neither paid nor free).


5.4. ASP is not working, however the button next to this resource on the Domain Web Service page is set to ON.
ASP is not supported on our system.


5.5. My SiteStudio doesn't work correctly.
Check with SiteStudio FAQ.


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